Seriously disappointed : printer error
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Akihiro.H –
2021-07-11
Version 1.13
Asked by Brother official site, I signed up to the web version of it for 45€ of monthly fee.
Before entering what happened with them, THIS IS A SERVICE FOR WHOM DON’T READ THE OFFICIAL SITE TUTO. What they do is basically copy and paste of it.
At first, I explained to the assistant (assume it’s automatique reply) then she passed me to a technician. She didn’t read the first message transferred by the assistant so I needed to explain everything again. Then what she did is just copy/paste the tutorial from the official Brother site. After telling her : I had already done those before asking you, she said : call brother customer service.
As my monthly fee paid, I re-launched the post by following “second opinion from other technician”. Then the same technician from first try appeared and repeated the exactly same copy/paste…
Finally reached to the second technician. He read neither the transferred message by assistant but also believed that the problem I have is a paper jam. I said : there is no paper jam problem. His reply was : glad to hear that the problem is solved !
There has never been a problem about paper jam. English is not my native language though, I can’t believe this person (or auto message ?)…
The third person came into the conversation with the second technician then started AGAIN the same copy/paste…I told him : other technician already asked me to do those and didn’t work. He reply : sorry I have no idea anymore, ask others.
The forth one tried with YouTube tuto video though it doesn’t work neither. Then : sorry that all I got for you.
As it was asked to join this service by Brother site when I reported the error, thought they are sort of from the group company. But in fact they are just “knowers for the person too lazy to search by themselves online” but not qualified technicians. Or I just didn’t meet the good ones…