Actualisation

Captures d’écran iPhone

Capture d'écran
Capture d'écran
Capture d'écran
Capture d'écran
Capture d'écran
Capture d'écran
Capture d'écran

Captures d’écran iPad

Capture d'écran
Capture d'écran
Capture d'écran
Capture d'écran
Capture d'écran
Capture d'écran
Capture d'écran

Description

We’re committed to your safety at Uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you take a trip.
And with Uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably.
TAKE A TRIP FROM ALMOST ANYWHERE
Request a trip from 600+ airports and in 10,000+ cities around the world. The Uber app is a great way to make your travel plans stress-free. Request a trip on demand or schedule one ahead of time.
TAKE A TRIP TO ALMOST ANYWHERE
Whether you’re looking for style, space or affordability, Uber can help you find the perfect trip to fit your needs:
Enjoy elegance and premium features with Uber Exec
Ride with extra room (and more of your friends) with UberXL
All of these transport options and more are available in one place with the Uber app.
SEE PRICE ESTIMATES
With Uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your trip.
YOUR SAFETY DRIVES US
We’re committed to making every trip with Uber as safe as possible. That's why – in addition to our Door-to-Door Safety Standard – we've built new safety features and updated our Community Guidelines for respectful and positive experiences.
You can share your trip
Give your loved ones peace of mind while you’re on a trip – you can share your location and trip status so they know you’ve made it to your destination.
You can contact emergency services
You can call the emergency services directly from the app, and your location and trip details will be displayed so you can share them quickly with emergency services.
TIP AND RATE YOUR DRIVER
After every trip, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them directly in the app.
Not all products are available in all markets.
To see if Uber is available in your city, visit https://www.uber.com/cities
Follow us on Twitter at https://twitter.com/uber
Like us on Facebook at https://www.facebook.com/uber
Questions? Visit uber.com/help

Nouveautés de la version 3.524.10000

We update the Uber app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update:
- Updates to improve localization across the app
- Various bug fixes & improvements
Love the app? Rate us! Your feedback keeps the Uber engine running.
Any questions? Tap Help in the Uber app or visit help.uber.com.

Vendeur

Nom

Uber Technologies, Inc.

Informations

Catégories

Version

3.524.10000

Taille

352,2 MB

Game Center

Non

VPP Device Licensing

Oui

Classement

Classification : 4+

Compatibilité

iOS 14.8 ou plus récent

Appareils

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2e génération), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3e génération), iPad (5e génération) Wi-Fi, iPad (5e génération) Wi-Fi + Cellular, iPad (6e génération) Wi-Fi, iPad (6e génération) Wi-Fi + Cellular, iPad Pro, iPad mini 4 (Cellular), iPad Pro (9,7 pouces), iPad Pro (9,7 pouces) (Cellular), iPad Pro 12,9 pouces (2e génération), iPad Pro 12,9 pouces (2e génération) Wi-Fi + Cellular, iPad Pro (10,5 pouces), iPad Pro (10,5 pouces) Wi-Fi + Cellular, iPad Pro (11 pouces), iPad Pro (11 pouces) Wi-Fi + Cellular, iPad Pro 12,9 pouces (3e génération), iPad Pro 12,9 pouces (3e génération) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3e génération), iPad Air (3e génération) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5e génération), iPad mini (5e génération) Wi-Fi + Cellular, iPad (7e génération) Wi-Fi + Cellular, iPad Pro 11 pouces (2e génération), iPad Pro 11 pouces (2e génération) Wi-Fi + Cellular, iPad Pro 12,9 pouces (4e génération), iPad Pro 12,9 pouces (4e génération) Wi-Fi + Cellular, iPad Air (4e génération) (Wi-Fi), iPad Air (4e génération) (Wi-Fi + Cellular), iPad (8e génération) Wi-Fi, iPad (8e génération) Wi-Fi + Cellular, iPad Pro 11 pouces (3e génération), iPad Pro 11 pouces (3e génération) Wi-Fi + Cellular, iPad Pro 12,9 pouces (5e génération), iPad Pro 12,9 pouces (5e génération) Wi-Fi + Cellular, iPad (9e génération), iPad (9e génération) Wi-Fi + Cellular, iPad mini (6e génération), iPad mini (6e génération) Wi-Fi + Cellular, iPad Air (5e génération), iPad Air (5e génération) Wi-Fi + Cellular, iPod touch (6e génération), iPod touch (7e génération)

Langues

français, allemand, anglais, arabe, bengali, bulgare, chinois, cinghalais, coréen, croate, danois, espagnol, estonien, finnois, grec, hébreu, hindi, hongrois, indonésien, italien, japonais, kannada, letton, lituanien, marathe, néerlandais, norvégien bokmål, ourdou, polonais, portugais, roumain, russe, serbe, slovaque, slovène, suédois, swahili, tamoul, tchèque, télougou, thaï, turc, ukrainien, vietnamien

App Store : Notes

Toutes les versions

 4,5 (131 241 notes)

App Store : Avis des utilisateurs

Clapham / Cheam

 – 
chrissie chrissie
 – 
2022-08-24
Version 3.524.10000
Outrageous price from when booked zbx quoted !
He was not good driver especially took wrong route at beginning when we went up a road to return back down sane road
Crawled along at 20 miles per hour
Not impressed
Too expensive !!!

AWFUL

 – 
uberarepony
 – 
2022-08-24
Version 3.524.10000
So bad so unreliable, cancel with no notice, pick and chose what they want. I’d much rather a black Taxi. Uber have lost their way completely

Don’t bother pre booking, get an actual taxi.

 – 
AlSh64
 – 
2022-08-23
Version 3.524.10000
Pre books for Euston. Pick up point set automatically by Uber to the taxis pick up point. Three separate drivers cancelled pick up on me as they wouldn’t go in there. Ended up dragging four suit cases (two of which were bike bags so huge) across the road and a few minutes away so I could get in my taxi. Twenty odd minutes later than advertised finally got an Uber. Then obviously missed my train because I was….. late. If you can’t or won’t pick up from Euston then don’t let me pre book a taxi from there!! It’s a shambles.

can’t copy share link!

 – 
Josiejosiejosiejosiejosiejosie
 – 
2022-08-23
Version 3.524.10000
always felt a lot safer in ubers when sending out my exact location but i’ve noticed through the past few rides i can no longer do this. it says “copy share link” but nothing happens when i press it
please fix this, it is daunting enough being in ubers alone

Deteriorating service

 – 
Spark338
 – 
2022-08-23
Version 3.524.10000
Scheduled rides don’t work - it’s quicker to just book a ride when needed.
However, rides rarely arrive within the estimated times & drivers all too often cancel your ride in favour of a more favourable/profitable ride, leaving you stranded.
Also had occasions when the final price exceeded the quote.
It used to be a great service.

Unprofessional

 – 
vaffanculoagesucristo
 – 
2022-08-23
Version 3.524.10000
How is possible no one of the drivers around didn't pick up my ride? That's a joke 5/6 cars close to me and nobody take a ride unbelievable really

Rip off!!!

 – 
bollykecks83
 – 
2022-08-21
Version 3.521.10000
You’re an absolute rip, you charge me for a driver cancelling my ride because he didn’t turn up at the right destination and wanted me to walk ten minutes to meet the car, and I refused to pay waiting time will be telling everyone how bad you are.

They constantly cancel even after accepting

 – 
Una vergogna
 – 
2022-08-21
Version 3.523.10003
Had to use bolt as they cancel every time even after accepting the trip for no reason

Useless app and service

 – 
Monteh Kristo
 – 
2022-08-21
Version 3.523.10003
The app… is just rubbish. Keep entering a phone number, enter the code and… nothing. Literally a waste of space plus… they should stay in the US. Don’t waste your time.

Need to fix the waiting times

 – 
kry12233445533
 – 
2022-08-20
Version 3.523.10003
No one ever comes to pick you up if it’s inconvenient for them can be waiting like upto 20mins just isn’t good enough

Very poor

 – 
mr taxi reviewer
 – 
2022-08-20
Version 3.523.10003
Never been able to get a driver anyway. Absolutely shocking service. Never in my life have I known a company so based on money grabbing and greed. I’m infuriated at the thought of ever using this app again and enraged that I ever downloaded in the first place. This is the worst taxi app I’ve ever used and I Will recommend all family and friends to stay away in the future. Plus all of the drivers are racist

Prebook no show

 – 
godomartin
 – 
2022-08-20
Version 3.523.10003
Why do you accept a pre booking and then cancel it one minute before it’s due? No, no need to answer that. It’s because there is surge charging and your are cancelling a commitment you made to make short term profit.

Really long waiting times

 – 
RoseLeeds
 – 
2022-08-20
Version 3.523.10003
Have been using Uber since it started, and it was so good before! For some reason the waiting times are always massive - it starts off saying 7-10minutes, but then takes AGES to connect with a driver, and then the waiting times randomly go up?! Usually end up waiting a minimum of 20 minutes (I live in central Leeds). Sometimes we wait for 15-20 minutes and then the driver cancels! Annoying to say the least, just download the local taxi app, it’s more reliable.

Unreliable

 – 
Gonth13
 – 
2022-08-20
Version 3.523.10003
Remember when it was easier to find a driver. Now I would rather crawl to my location than ever use UBER.

Forcing me to update

 – 
EthanG1998
 – 
2022-08-19
Version 3.523.10003
Used this app for years spent so much money through Uber but all of a sudden they’re trying to force me to update my iPhone to continue using it, would rather find another way of transport than being forced into something.

Uber conmen

 – 
Solex.
 – 
2022-08-19
Version 3.523.10003
It’s been years since Uber started out as the UK’s biggest conmen and little had changed. “Surge” charging. Drivers getting lost and cancelling journeys and still charging you. All drivers busy because they cba going round the roundabout? All still prevalent. Unprofessional, bad service for a premium price. There’s a reason they’re banned from so many countries and sadly, England is not one of them. Go local and avoid these cowboys. If zero out of five was an option they’d be getting it.

Deteriorated badly

 – 
use traditional taxi service
 – 
2022-08-18
Version 3.523.10003
Was a good service but rides seem to get set up and accepted, then cancelled. Wastes a lot of time. Traditional taxi services are much more reliable.

Uber cancelado

 – 
Pamela Felipe Guerrero
 – 
2022-08-18
Version 3.523.10003
Pide un Uber para ir a casa porque era muy tarde y estaba con mi hermano pequeño, estábamos 41 minutos del hotel, y page 6£ y pico para que viniera a recogernos y el conductor aparco 1,9 millas de nosotros a saber donde, yo especifiqué que aparcará cerca de nosotros y aparco donde quiso, y va y me dice que cancele porque nosotros estamos muy lejos de el y no quería ir asta donde estábamos para buscárnos, y cuando cancelo porque el se está negando a hacer SU TRABAJO van y y me cobran el triple de lo que pague.
Que se creen ustedes, pueden ir y quitarle el dinero que la gente trabaja así por la cara y quedarse como si nada hubiera pasado, fui yo una de las muchas personas que pago dinero para que me vinieran a buscar y van y me roban mi dinero y me dejan caminando a la 1 de la noche con mi hermano y se creen que no me voy quejar devuélvanme y mi dinero o voy poner cargos en su contra, me quitaron al rededor de 30 o 29£.
Devuélvanme mi dinero, sea o no eso poco para ustedes para mi ahora mismo es lo único que tengo y no voy dejar que se me valla tanto dinero en esta porqueria porque si ustedes no son capaces de hacer correctamente su trabajo entonces no lo merecen.

best service

 – 
lillie1083
 – 
2022-08-18
Version 3.523.10003
i userd to use small branded taxi drivers who would be quiet most the ride and always charged to much and took too long but when i switched to uber i will never use a different service the drivers are so talkative and always so sweet it makes the ride so much better when it’s not awkward silence i will never use a different taxi brand besides uber ever again sometimes it takes abit to long to connect but i just cancel and rebook it and they don’t charge me and it usually connects quickly soon enough and i like the fact it shows you where your driver is on the map would 100% recommended swapping to uber

Do not trust Uber abroad! Especially Naples

 – 
Shelleybellybean
 – 
2022-08-17
Version 3.523.10003
My friends and I drove with Uber in Naples, Italy a few days ago and expected a fare of between €31-50 which was shown on the app before I agreed to the booking. I watched the meter the whole way to the hotel and it finished at approx €31 euros. I was happy with this price and thought this is what I would pay. I was however charged €89.80 for my 23km journey which is frankly outrageous!! Another of my party drove separately to the airport and was charged €100 flat on a journey that was expected to be €40 for a 20 min journey. The taximeter reading on completion of his journey was €45.50. We have both individually complained to Uber but they are just not interested. They claim that our fares are correct and are due to ‘supplements’. There are no additional supplements that can be added on to get a final price of €88.90. The fact that drivers in Naples can input the final price of a journey based on nothing but arbitrary supplements that cannot be disproved is wrong and I refuse to believe that I incurred an additional €40+ euros in supplements on top of the estimated price. Overcharging by Uber taxis abroad and in particular Rome/Naples is a much discussed point in online forums and just a little bit of searching will reveal this. I can see other negative reviews of this app on apple store also.
I therefore believe that Uber is complicit in defrauding their customers and unless there is a swift resolution to this matter I will be reporting this fraud to my bank and will not be using Uber again at home or abroad.
Do not trust this company or download their app. If you do use Uber at home or abroad I would recommend that you take a screenshot of the agreed estimated price, a photo of the taxi meter upon exiting and a photo of the back seats as another favourite scam is for Uber drivers to charge you a cleaning fee after claiming you have been sick in their car!! It’s outrageous!!
Beware!!

Ok for short term checks, terrible advance booking

 – 
Kofidog
 – 
2022-08-17
Version 3.523.10003
Don’t bother using the advance booking if you’re doing something time critical like a journey to a station or airport. They just don’t turn up and leave you seriously in the lurch at short notice.
Ok for booking short term journeys from a city centre.

Zero star more appropriate!

 – 
karrmmmmaaaaaaaa
 – 
2022-08-16
Version 3.523.10003
It appears location service over rides address on account while on the move which results in order delivered elsewhere. Uber refuses to address this and refund my money each time this happens. This has made me seek out options and I find Just Eat better and more customer friendly.

Stolen my money

 – 
missdrex
 – 
2022-08-16
Version 3.523.10003
I haven’t used this app in months but Uber automatically signed me up for Uber One services and took payment without my authorisation. I cancelled it immediately when I received the notification however, Uber have said they cannot refund me????

Killing my battery

 – 
Aunibvf
 – 
2022-08-16
Version 3.523.10003
I noticed recently that my phone battery was running down about twice as fast as normal. Checked the iPhone settings to discover that Uber is continually using 48% of my battery, even though I haven’t been running the app. Tried updating, changing settings, etc, but no improvement. Had to offload the app to stop it.

Absolute scam

 – 
nhurk
 – 
2022-08-16
Version 3.523.10003
Waited 20 minutes for 2 different drivers who both cancelled on me. Got charged fully for one of the rides and was sent a cancellation fee for the other. This app is broken.

Sends spammy notifications

 – 
LiorNn
 – 
2022-08-15
Version 3.522.10001
Sends spammy marketing notifications despite opting out. I allow notifications for important updates on my trips and Uber abuses this trust

Too old

 – 
thomas w cannon
 – 
2022-08-15
Version 3.522.10001
I’ve always enjoyed using Uber and found them very good but unfortunately my phone doesn’t have iOS 14.8 so I’ve been unable to use?

All great apart from customer support

 – 
FedorStA
 – 
2022-08-15
Version 3.522.10001
I’ve been using Uber for many years alongside other similar apps. There has been a bug that I tried to report - it resulted in a longer trip - as same street name but wrong postcode was used as destination. Basically you click “home” and it works fine 19/20 trips until once it decides to misfire & give you address wrong postcode which had closer proximity. Same city, London. Sure, I trusted uber to use correct home location as usual and didn’t work. Ok, happens. Sometime google maps does the same. The reason for 1* is the complete lack of customised customer support. I raised 3 tickets that something is wrong with elaborate explanation, screenshots etc and every time get shut down with a different copy-paste explanation (last one was “ensure you use location services & connected to internet”, which was completely irrelevant, or that trip costs are re-calculated if additional stops are added). Ok, there is no refund but the support team doesn’t even acknowledge that there is a tech issue! Seems like a bunch of bots on the other end.
.
Update 15/08/2022 While the previous issue above hasn’t been resolved. Now there’s been a new issue - with scheduled rides. The ride has been scheduled day in advance and Uber confirmed it. It is extremely misleading as the “scheduled rides” page indicate that “leave nothing to chance”, implying that if ride is confirmed I can rest assured that it will happen. Next day: several minutes after scheduled pickup time no-one shows up, app tells to wait for driver. Called support - got quick response, although unhelpful - that there are no drivers so the support told me to cancel the ride. Didn’t like that there was no warning that driver wasn’t found and I was lucky to get a quickly another ride from a competitor (Bolt) to get me to an important appointment. Again, Uber is ignorant to the issues, on the phone I’ve fold that I am unhappy & asked to escalate this situation when that happened; support said yes, of course, will escalate - but the support marked the situation as “resolved” few minutes after call ended - so I can’t even add further comments or mark it as unresolved.

Never any rides

 – 
S:t:e
 – 
2022-08-14
Version 3.522.10001
As stated, rides are so few and far between its usually quicker to wait for a piggy back off a hobbit.

Can’t get a ride

 – 
SomeNickNameAsAllTaken
 – 
2022-08-14
Version 3.512.10000
Move to an alternative. Uber is useless now. Waiting for an hour for a driver, can’t cancel without penalty but the driver can.

Ok

 – 
Terrytonka
 – 
2022-08-14
Version 3.522.10001
Been using Uber for a while really good drivers only thing what annoying is on a Sunday after my nightshift no Ubers are available to get me home and I’m stuck at work

No cabs and I’m stranded!!

 – 
craig_knockout
 – 
2022-08-14
Version 3.522.10001
Where are you? You deserve to be sued!!!

Uber overcharged from €14 to €210

 – 
H3437x
 – 
2022-08-13
Version 3.522.10001
I live and from UK. On 12/08/2022 travel to Rome Italy and used Uber from the app. When I ordered uber taxi from Uber app, it show clearly the ride about 7km would be €14 - €17 euros. When I arrived at my destination uber sent an email to me with a charged of €210 euros. I tried contact uber from the Uber app but only email messages I can submit and no replies yet to refund me back. I would not rate even one star if I could.

They lie about wait time!

 – 
Just/Cam
 – 
2022-08-13
Version 3.522.10001
When you go on they will advertise 4min wait time. Once you book it then it all changes and your wait time will increase. After a few minutes they will cancel your driver and you have to wait longer for them to find another and the wait time will start all over again. Use another company!

Feels like we’ve been scammed

 – 
LauraRobertson97
 – 
2022-08-13
Version 3.522.10001
The driver got lost twice on our trip and we then missed our train and got charged extra from Uber for the pleasure of it. This is the absolute last straw with Uber after already experiencing a few issues. We’ll be switching to Bolt from now on.

Standard keeps getting lower

 – 
Kev168494
 – 
2022-08-13
Version 3.522.10001
Only reviewing Uber in London as this can vary a lot from a city to another. I have been using the app for 10 years and it has really gone downhill. What was before an efficient alternative to taxi has become a vile gang of inexperienced and dangerous drivers. 5 stars rated drivers going on red lights, taking dangerous turns, overtaking bikes and cars in very dangerous manners, texting and looking at their phone instead of focusing on the road. When asked, the drivers have all been doing this job for less than a month and have had their (most likely fake) driving license for probably as much time. The turnover seems to be very high. The price is not particularly competitive either considering the quality that you drop.

Driver cancelation after cancelation

 – 
Brazil22552
 – 
2022-08-13
Version 3.522.10001
New london taxi policy - 17 cancelations by driver . Crazy service below any standards 45 min for 20 min drive in London city …

Most of the drivers are bad

 – 
25Patch25
 – 
2022-08-12
Version 3.522.10001
Every time I’m waiting for a ride and then I see someone picking me up but they unbook it I get tired I use this app for go to work or going home from work

Rip off - be careful - try Bolt!

 – 
Batchie79
 – 
2022-08-11
Version 3.522.10001
I have tested this app with 10 people several times and for some reason that Uber refuse to comment on, it is always significantly more expensive on my app that others. My rating is the same or higher than my friends.
One journey (a 15 min walk) I was quoted £34. My friend was quoted £8 and Bolt quote £6.10.
May take a while for people to cotton on to this, but they will.

Mr

 – 
Mr_1_1
 – 
2022-08-11
Version 3.489.10005
Uber is forcing to update IOS. I do not want to do so as this will slow down my iPhone and cause other issues.
Absolutely don’t understand why Uber doesn’t allow to use the older version of the app.
So, good by Uber.

Pointless

 – 
td1486
 – 
2022-08-11
Version 3.522.10001
Uber in London just doesn’t work anymore, can never get a driver when you need one. Service has just gone down the pan and it has been like it for a year.

Not great

 – 
Helen0893
 – 
2022-08-11
Version 3.522.10001
Impossible to get your booking accepted if trying to get a cab in london if traveling beyond zone 2

Hospital trip

 – 
ggafaj
 – 
2022-08-10
Version 3.522.10001
Got a Uber to the hospital with my mum in wheelchair but couldn’t get Uber from hospital all that happened was a driver excepted it then after 3 mins dropped it that happened 3 times so had to arrange other means just because of your tearable service I’m closing my account

Disappointed

 – 
fsingh6678
 – 
2022-08-09
Version 3.522.10001
I was waiting ten no body arrive.They didn’t have value of time that’s devastating

Phone to old to update the app

 – 
29495960
 – 
2022-08-09
Version 3.522.10001
I have and old phone that I can’t update you are losing customers my making people have the latest phones to use you

Hello Uber

 – 
SDS IOD
 – 
2022-08-09
Version 3.522.10001
I have an iPhone 6 and I can no longer use the app. It appears that it is not possible to download a compatible older version so you have lost a customer. I suspect there are countless more you have lost. I don’t think that in these difficult financial times, companies can afford to lose loyal customers.

There is no support! except by spending almost 4 pounds per minute.

 – 
Salam2800932
 – 
2022-08-09
Version 3.522.10001
The amount of my trip was 20 pounds, when I checked my account at night before going to sleep, it was overdrawn by 10 pounds! I tried to call support, only the call that charged me was available!! (That means, I would have had to spend £40/50 to get £10 back) PIECE OF CRAP

Fraud

 – 
livmel07
 – 
2022-08-08
Version 3.521.10000
They’re okay with fraud going out your account and the customer service don’t care one bit.

Useless

 – 
Starof81
 – 
2022-08-08
Version 3.521.10000
Three times I have scheduled a taxi the night before to get to work in the morning and three times but has cancelled last minute leaving me in a panic without a way of getting to work, company is not fit for purpose. If you can’t fulfill your commitments then leave it to companies that know what they’re doing !

Useless company

 – 
iamgrnr
 – 
2022-08-08
Version 3.521.10000
Don’t lose anything with Uber. They will share a random phone number with the driver that is nothing to do with you so the driver can’t get in touch with you. Absolutely useless bunch of idiots.

Full of Dodgy drivers who just do whatever they want

 – 
fangbbbb
 – 
2022-06-27
Version 3.515.10001
Uber is not what it used to be anymore after covid! Now they have full of unprofessional drivers who: ( below are all my true experience! Why I gave up Uber completely now!) 1. Dropped you off in the middle of nowhere when there was a road block or traffic and they don’t want to waste time on you! 2. Refused to take you to the destination because you changed to a different address 5 minutes drive away from the original one! And the change was made before you got on the car! And you have to cancel to get charged 5 pounds! 3. Dropped you off to a tube station nearby and told you to go by tube and still charged you the same full amount!! 4 having a fierce fight over phone with their wives while driving and when you politely ask them to quiet down they got totally mad and unprofessional at you! 5. Arrived and wait for 30 second then cancelled right at your face! ( think they got a must better rate from another quote ) 6 stopped at 2 minutes walk away from the meeting point! And when asked specifically to come close they refused!!! When you are travelling with an injured friend you both had to walk to be able to get into the car! UBER has unfortunately took a 180 degree turn from being a top class client friendly app to a dodgy app full of trash drivers who probably lost their previous jobs as a homeless!

Cancelled on repeatedly

 – 
Lolac1995
 – 
2022-06-26
Version 3.515.10001
I used to be a big fan of Uber but recently I’ve been cancelled on so many times - I had a very important 45 minute journey which I scheduled 24 hours in advance for 6am the next morning which Uber accepted. They cancelled on me at 5:58 saying they couldn’t fulfil it, 2 minutes before I was meant to leave. They also took a holding amount which was significant out of my account the second I scheduled it - they should only take it when a driver has picked you up, it’s ludicrous. I had to get a black cab which was not easy where I live but from now on I’ll be using the black cab app as at least they are reliable and have a real person you can speak with to ensure they’ll turn up. I’ve also been cancelled on for shorter trips late at night when trying to get home and having to wait outside alone as a girl while being cancelled on multiple times is just dangerous. I’ve had this problem for years now and won’t be using Uber again.

Greedy

 – 
gauakw
 – 
2022-06-22
Version 3.515.10001
So I started using Uber in 2016 and one day two drivers cancelled on me yet for some reason I was charged a cancellation fee when I did not cancel any rides. When I spoke to a representative of Uber about this the lady was extremely rude and also did not refund this mistake! So I stopped using Uber because why should a company who truly cares about their customer ruin my day after talking to me so arrogantly and also refuse to correct their fault?
Years later I redownloaded the app and I was grocery shopping and had many things so I thought I should get a taxi, I checked Uber only to see that on the hottest day of the year Uber had increased what was normally a £4-7 journey up to £26-30! And all other taxi apps had increased theirs to less than half of Ubers due to the fact that it was a Friday around 6pm and there was higher demand. So I now just believe that Uber is a company that likes to take advantage of their customers because on a day when people are experiencing heat stroke and general health problems due to extreme heat it was interesting to see Uber’s take on this.

what happened?

 – 
zigflip
 – 
2022-05-04
Version 3.459.10002
When I first used Uber I thought it was a very good service. However as time has gone on I have noticed that although there are a lot more Uber cars/drivers, the ease of catching an Uber has actually decreased.
There seems to be a big underlying issue here. It seems like every tom,dick and harry is running an uber car, wether they provide rides or not to the public. Possible they could be do a ride here or there over a week rather than going out all day, all week etc. Some cherry picking and cancelling will be taking place. Also it jas to be said the Uber driver personnel are becoming more and more ominous in driving and character. I had one driver shouting angrily at me as I climbed in with 2 young children who were frightened. Also when driving my own car I have noticed Uber drivers go incredibly slowly at weird times, and often totally inconsiderate of other road user, lost in their own little bubbles, or actively trying to block or get in the way of other road users! This is in London by the way. And waiting for an Uber is becoming an unpleasant experience to say the least, unreliable and worrying. Something very strange with the Uber driver culture as well.

Uber has a terrible cancel culture.

 – 
CharlesP1078
 – 
2021-12-05
Uber has a terrible cancel culture. How and why is it a norm that a professional service can accept a transaction and then just cancel when they want? It’s outrageous and I don’t think the public have to put up with it anymore. If a person is waiting and trusting that a service will deliver at 1am after waiting for 10-15 minutes for it to be accepted, the last thing they should expect is to then be cancelled on. If an Uber driver has accepted a trip, which includes accepting the price and the director, they SHOULD NOT be allowed to cancel. If they do, they get fined £5 and it goes to the person they cancelled on. It’s unacceptable. Uber drivers just cancel over and over and over again. I’m tired of it, and I’m not accepting it anymore. Imagine sitting on a plane to fly somewhere and the pilot says “No, don’t fancy it”. So, after many years with Uber, today I am deleting my account. Prices are so high anyways, it cost me the same amount to get home last Saturday (£50 for a 22 mins journey) as it would have if I got a black cab in London. So my business is going back to those boys.

How they handle situations

 – 
aaaaaaazzx
 – 
2021-11-11
Usually Uber is good and I don’t mind it quick rides and all that however, one ride that I ordered the driver was driving recklessly and speeding over bumps and just generally a dangerous driver and his driving make me
Very motion sick and I was sick in his car but most of it was on the step up on the door way so not a lot went on the acc fabric of his seats. Then a couple of days later I get money £80 removed from my account form Uber with no consent form my half just bomb gone so then I contact them explaining my situation loads and loads of time and constantly getting switched form department and after days of arguing they just stop contacting me saying that there’s nothing they can do, so even tho the driver is in the wrong I still have to pay….yeah seems pretty fair system you got there like if there one thing I can say to everyone it’s to have a car on there that has nothing is so they can’t charge you money if your ever in the same situation that I found myself in. In all Uber handled my situation poorly with no compensation to me just a fine that was caused by his driving.

Ridiculous surge prices

 – 
GCox16
 – 
2021-09-27
I’ve been using Uber very regularly for a long time, but the surge prices recently have become ridiculous. This morning, a trip that is usually £9 shot up to £30. And on Friday, a trip that should have been £19 was suddenly going to cost £50. I don’t mind the price fluctuating a few £s when it needs to but for the price to literally triple is actually disgusting. No other taxi company boost their prices when they’re busy or short on drivers, people just have to wait longer. Sorry but after today I’ll be going back to using normal taxi companies when I can’t use buses. Uber’s surge prices were okay for a long time, but recently they’ve become completely unaffordable. I’ve had mostly okay experiences with Uber in the past and was a regular customer, especially for my work commute. But I can’t afford to start paying triple what I was before for something I can’t personally control.

Service is disgraceful

 – 
miss_natz
 – 
2021-08-22
I have been a very good customer for the past few years. Especially during this pandemic where I have been using Uber daily to commute rather than tfl. This past month the prices have gone crazy and jumps from one minute to the other. Today I have been waiting over an hour to book a cab as I refuse to pay Four times the usual amount. Even at Christmas most cab places only charge double so I don’t see how Uber can justify that. I finally managed to book one at my normal rate and when the driver got onto my road, he cancelled!!! Then when I tried to book another one £5 turned into £20!!!!! It’s not my fault the driver cancelled and the price was already agreed so I don’t see why I should have to pay that. I spoke to customer service who just repeated over and over that due to high demand the prices may vary. Wasn’t helpful at all and did not see where I was coming from. I asked to speak to a supervisor and he just put me on hold for 10 mins then came back saying no one is available. I asked for him to put a note for someone to call me and he murmured and then said if there is nothing else thank you for calling. I am discusted!!

TREATS THEIR CUSTOMERS AWFULLY

 – 
Sdfjjfhjjgrsabbn
 – 
2021-07-29
I’ve had the same issue with Uber for 3 YEARS wi and I have contacted them tens of times and have never gotten the issue fixed. Was told 5-10 different reasons my account wasn’t working, my billing address, my card, my account, then this month I emailed again and I have been told they will now permanently deactivate my account due to a breach in terms and conditions. I’ve used Uber 1 time and had 5 star review, 3 years ago. No fraud. No issue. Uber support team were absolutely useless and actually cried on the phone to one of them, due to the fact I’m moving to a big city on my own next month and need a reliable taxi company for my safety, they told me they can’t tell me why I have been given a LIFETIME BAN, can’t allow me to lodge a complaint, and can’t tell me why I have breached terms and conditions. I know for a fact that I have never ever ever breached any terms and conditions.
There has clearly been an issue in their system and the outcome has been me receiving this ban.
Am absolutely APPALLED by the way I have been treated by this company and will be telling everyone I know not to order any more Ubers.

Driver abuse of waiting time charge

 – 
Bigweston
 – 
2021-07-12
My first use of the app I was impressed. Fast assignment of driver. Good tracking system and good driver although he almost drove off without me because he parked at the other end of the road even though my location is pinned but we figured it out I had to walk down the road waving my arms about before he left without me haha.
My second trip I was over charged for the driver waiting. He basically had to wait 10 seconds for me to lock my front door and get in the car. He had all the doors locked and I couldn’t get in his car. Then I got a charge for about 10p waiting fee. Nothing really but I felt this was abuse of the system and if the driver does this with every fare he’s fraudulently racking up a lot of extra fees. Mainly the drivers lack of ethics but certainly something to watch out for.
I’ve not used the app since these 2 episodes so can’t really comment further but it doesn’t give me much confidence and I’ve had trouble with Uber eats and fraudulent charges so I don’t trust Uber very much I will probably use it in an emergency or last resort.

What to say......

 – 
Britneybunny24
 – 
2021-06-26
Well I would rate this higher if it wasn't for the fact that I was having issues seeing the fair price yesterday. Called Uber and they told me to sign out and delete the app and reinstall it and sign in again. Well guess what happened! Yes you guessed it, I COULD NOT SIGN IN AGAIN as app not working properly and wont lad up the pages properly. Sone this at least 10 times and still cant sign in. Oh and btw, The woman from uber was NOT helpful at all! I asked if she could help fix this as I needed to get home and didn't want to have to swim home or walk through a very dangerous tunnel that has no footpath and alot of cars so not alot of options for me to of gotten home. She said there was nothing she could do and I had to follow the email that would be sent at a later date!! And it was basically a generic email that I could found and did find on google, Again this DID NOT help me in the slightest and Im still unable to sign in. So Im really not happy with you right now uber!! And I als have issues with drivers mot turning up or cancelling out of nowhere and then I get charged

Timings a problem

 – 
smyi_
 – 
2021-05-30
I agree with the review I just read - pick up times are a major problem. They are inaccurate. Also, sometimes I want the fastest pick up time possible and when I type in my ride details, some driver 15m away accepts the job and I have to cancel and restart so I can hopefully find someone quicker and the same driver keeps rebooking the job which is completely annoying. There needs to be some mechanism where you can say why you’re cancelling the job - ie. wait time too long - to invite the possibility of anyone else accepting the job or being open to a new, quicker pick up time when another driver is finishing a trip locally or just starting their shift, to be able to pick up the job. Some way of indicating that you’re in a rush would be good !!! Tonight I was in a rush and had to wait 25 minutes for an Uber, from a central London location, where I am sure more Ubers were driving past, but once someone accepts my ride I am locked in. And they were finishing a trip and dropping someone off still. I don’t want to have to wait for that driver, I definitely want to be open to a quicker pick up.
And the time was given as, for example, 5 minutes , and the 5 doesn’t go down for 15 minutes and then the 4 lasts for 3 minutes etc. Can you review this aspect ? Thanks. Otherwise great.

Inappropriate drop off

 – 
tired and disgruntled
 – 
2021-05-06
I booked an Uber to take me to Euston Station London on Tuesday 4th May to arrive at 19 57giving me ample time to catch my train As we got to where the taxi should have turned left the road was blocked off and obviously had been for some time and the driver was aware of this as he said as we approached that he wouldn’t be able to turn left. He turned right and pulled over and said it was just a short distance to walk to the station, it was just beyond the lights. I accepted what he said and got out of the cab carrying a fairly heavy bag. I do not consider a TEN MINUTE plus walk a short distance for an elderly lady of 80 carrying a heavy bag to be a short distance. I was very hot and bothered when I finally got there and had only five minutes to find my platform and get my train rather than the 17 minutes I should have had. The taxi journey was not completed as arranged as I was not dropped at my destination. Since this road closure is well established surely there are diversions in place and the driver should have known this and acted accordingly.

I used to like this app

 – 
animegirl6
 – 
2020-10-15
I used to like this app, I really helped me out when I missed my bus or couldn’t get on because the bus was full. Are used to like the fact that I gave you an estimated price so if you decided to go a different rout for what the Uber GPS said and still get charged a reasonable amount. But now it is a set price and you can only go with the GPS says that the GPS isn’t always right, sometimes it will take a completely different way which is way too long and will make me get late even if I go very early. Then I’ll have the driver say “the GPS is calculating traffic jams and stuff like that” I know the route into my work I know when it’s going to be traffic so I know what time is the schools are always take that route.
This is very frustrating and I’m starting to think about uninstalling this app, Uber you need to get your act together because this is atrocious :(
You should give us the option to chose the different routes we can take so we can select the route that is most likely one we want, most of the time the route that is suggested is too long and a waste of time

Waiting stood next to the taxi on map

 – 
psychic psy
 – 
2020-10-03
So I’ve had good experiences with this app and also really bad one, the good ones are based on just normal service, get picked up get dropped off. But it’s the bad ones that shine stronger with this service. Reason for my review today is just overall being fed up with the way the app works. I live close to the city centre just a 10 min walk but on days that we have bags or days that it’s raining it’s nice to be able to click a button and have a taxi arrive. Tonight I waited 10 mins for the app to show me 15 different drivers that were between 1-10 mins away and each time it showed me how close they were, I could see the actual taxi but the trip got declined. After the £6 taken out of my account 15 mins later it told me it was now £8, and I went ahead and paid it but still the exact thing happened, all the taxis so close but none of them wanted to pick me up because the trip is so short. They are not taxi rank taxis that have to wait in a queue and lose their place for a trip that’s not worth it, they’re free roam taxis that were all in different areas.
The part I don’t agree with on this app is that after the 10 time of the trip being declined there should be a must deliver option so they don’t let us down. I understand that it’s a short trip but come on, £8 for a 3 min drive why should we have to wait for that.

Fraudulent drivers. Uber does not help.

 – 
Application123
 – 
2020-09-18
I was literally taken round and round in circles by my driver who claimed roads were closed which clearly were not. I couldn’t see out of the front window because there was a blanket hung up in the middle of the car, but could see out of the side windows. I was in tears texting my partner and panicking as we were going further and further from my destination (which we bypassed) however my anxiety didn’t allow me to argue with the driver. I got to my final destination over 35 minutes after I should have, and there was no traffic. Uber keep telling me they have given me £10 uber credit to make up for this which they are not applying to my account, so they are lying, however what’s more shocking is that they believe someone’s sanity is worth £10 uber credit. Not even a refund 🤣 it’s absolutely horrendous. I will use this joke of an apology £10 and never use uber again. You really get what you pay for, except when you pay almost double what the trip should have been because the driver literally goes in circles. I wish I could post the screenshot of my trip from the uber app.

would not recommend

 – 
tisha_323
 – 
2020-08-17
yes there are pros and cons to the app
majority of drivers are polite and kind, others not so much, had a driver the other day that refused to let 4 of us in his car even though there were 4 seats available to sit in, he was rude and ignorant, no communication throughout the entire journey and was not considerate with the speed he was driving st causing 3 of us squashed in the back seats in pain, smacking our heads and crushing our shoulders on the sides , 1 of us had to get a bus home which is over an hour drive whereas in an uber 10 minute journey, 15 minutes with traffic , was not happy and obviously gave this driver a bad review.
another isuue i would like to address , cancelled trips, i am absolutely infuriated st the fact that uber drivers will cancell on you without a single care once they see a new job worth more money, yes i understand its more money but when theyre driving from 14 minutes away, getting 5 minutes away and cancelling but whenever we cancel our trips with a driver its "wasting their time" and it charges £3.50 , this is absolutely shocking , it charges is for cancelling and i personally think it should charge the driver too as its wasting our time , vice versa, half of the drivers dont even realise this happens and it's disgusting, not happy, and would definitely not recommend especially if you hate having your time wasted and money wasted on inconsistent drivers.

Service not as good as used to be

 – 
Summer3016
 – 
2020-03-15
I use Uber since the beginning. What once was an outstanding service, became a nightmare the last times I had to use. 2 times drivers kept saying to go to a “pick up point” and refused to say where was the location. After 3 minutes, cancelled the ride to collect fee and get another passenger. The last one did that to me 2 days ago in Stratford at 1 in the morning. After working 17 hours, he put the phone down on me and refused to answer the phone again. His instructions to this pick up point was “left hand side”. Of What, genius????
And the worse one was in September. I pre-ordered a big car to take me to my WEDDING (emergency drive as the car that was going to take me broke the night before, bad luck). The guy called me and said he was at my door. I told him I was going out and the he was taking me to my wedding. My photographer and bridesmaid spoke with the guy outside and asked him to wait 5 minutes. The guy simply cancelled the ride as I was coming out of my house. My bridesmaid order another one and guess what, the same guy showed up. Town hall almost cancelled my wedding because of this delay.
The other one was that my mother forgot her glasses and Uber didn’t even tried to give it back. Costumer support inexistent, no phone, no email, no reply.

Charged for an Uber I never got in, told I’d get a refund & still no refund!

 – 
ndvhdb
 – 
2020-02-07
Really frustratingly disappointed so I finished work at 10pm last night and Uber can’t use my bank card all of a sudden so I had to get my partner to book me one, when it arrived I kindly asked the driver if he could wait 5minutes as the member of staff taking over from me hadn’t arrived yet, he said yes no problem I’ll wait. So at 10:06pm as soon as they arrive the Uber driver leaves and charges me approx £5 and messages sorry but I was waiting for ten minutes. So Uber charged me for a taxi I never got in, and I had to walk 40minutes home when if my Uber driver waited 1more minute I could’ve got home in 15 minutes. My partner put a message on his app saying he hadn’t had the taxi and wants a refund and Uber messaged back he’d get a refund but it would take up to an hour, the next morning still no refund. Personally I think ubers services are appalling how you can just take money out of people accounts when they never got to use the service is a joke and saying you’ll give a refund then never do is exploitation as you app is impossible to speak to an actual person it just daylight robbery. Will never use or advise anyone to use this service.

Disgusted isn’t even the word

 – 
?????????)?))
 – 
2020-02-04
I used to love using this app but recently it has become shocking, first of all I get charged for trips I haven’t even made as the driver cancelled them? How is that ok to do, then when I ring up to resolve the fact they have not only took payment for this trip they then take it twice? I finally got this refunded after an hour of arguing over the phone to the customer service! a week or so after me and my partner decided to give them a try again however this was a BIG mistake the driver accepted the trip to them message us saying we’re too far? Why accept the trip to begin with and to top it all off he wanted us to cancel the trip!! Knowing fully well we would be charged for that, the driver then began to argue with us as we said we was not cancelling the trip as he knows it charges and that he should cancel it as he shouldn’t accept the trip in the first place. He began to then drive further away from where we was with shocking attitude! i began to try and ring the driver and all he did was hang up!! How can you as a massive company allow drivers like this? I have deleted all forms of this app and so has my partner as we are beyond shocked with the behaviour of some of the drivers within this company, I will not ever be using this app again and I will also be informing family and friends to not use them too, I’ll be sticking to the good old taxi company’s from now on.

Scam payments

 – 
Barbados 2019
 – 
2020-01-06
Having used Uber all over the world over the last few years I’d never had an issue. I’d also always used the same method of payment to the account. Recently I made 2 trips in London to and from our hotel for dinner, not cheap in either direction as it was New Year’s Eve. Happy to pay the price as I always had been but then checked to find 2 further charges pending from my account. Several phone calls to Uber and they gave me some line about it being standard financial practice to make sure that my payment method was valid. Over £60 had been taken from my account and they have told me that It could take up to 30 days for the money to come back into my account. Utter rubbish! I asked to speak to a supervisor and then promptly had the phone hung up on my by the customer service advisor. This is totally unacceptable and is the reason that I will never use Uber again and only support black cabs from now on! I hasten to add that this is in no way a reflection on the 2 excellent and very friendly drivers we had on the night but it will be the last time Uber gets business from me! Not recommended.

Useful but ....

 – 
romaine45274
 – 
2019-11-13
Uber is undoubtably useful but also frustrating. I’ve read some wonderful criticisms of the app and phantom drivers appearing to accept and then cancel at will or in some cases leave you hanging/waiting for several minutes prior to cancelling!! Sigh.
One of my bug bears with Uber and there are so MANY aid the sharing a ride option. It hardly ever works and work arounds are preposterous and exceedingly vexing. Suggestions to try alternative payments whilst trying to share a ride are pathetic and lengthy. I’ve recently tried to share the cost of a ride only for the notification to disappear once I selected it. Nothing happened. This went on for several minutes. In the end I had to send payment via PayPal leaving the Uber app completely. Can someone please do something about the sharing a ride option? And for that matter how drivers accept rides and then disappear or appear to be near but the app advises you to walk several yards away which isn’t possible on a busy main road in the rain!!!

Poor and inexperienced driver

 – 
Uber Poor Wxpeeience London
 – 
2019-10-30
My friend decided to share our journey whilst visiting London on business. We were located at Gower St and the journey was approx 15 mins to The Strand. Traffic was heavy as you would expect, however the driver admitted he had only been working for Uber and in London for 1 week and wasn’t sure of the directions. He used the Sat Nav but this was set incorrectly and we got stuck at a No-Left turn junction within 5 mins of on boarding. The driver said he was unsure of how to get us to our destination and asked us all (all 4 of us who were car sharing) to leave the cab!
We had no choice and so got out. We were on the wrong side of Covent Garden near Shaftesbury Ave! Luckily I knew London quite well and we walked the remaining distance which took us approx 20 mins, on 4inch heels as we were going to a corporate function. Appalled we only used black caps for the rest of our stay and journeys back to the hotel and to Euston Station the following day. Uber, you might be cheaper but you’re not training your staff and using cheap immigrants to solve your driver shortages will be a shortsighted business move.

DONT DO IT. SCAM

 – 
Bev Lowry
 – 
2019-10-22
So, the very first time I use Uber it was because I was unable to drive home from hospital appointment, where I had minor surgery on my eye and could barely see. I had made the point of downloading this app so I could order my taxi pay for my taxi and simply be taken home without any stress. The ordering was simply enough, the paying was simple enough the fact that they didn’t have a taxi and weren’t able to provide me with one at all meant that I was left without the funds to pay for an alternative, and was left near Stranded at the hospital. I luckily had enough money to get a bus home after my surgery barely able to see and six days later my money still hasn’t been returned to my bank account. If you use this system be warned, they will take your money before you even know if they can provide you with a taxi. Having spoken to customer service repeatedly they keep blaming my bank, the pre-authorisation system can take 14 days to actually release the money Uber is holding onto and you can’t use it until they release it. In my opinion a total scam to get your money and not provide you with a service.

Driver cancelling problem

 – 
cassandra a.
 – 
2019-10-21
I live in London and it’s been a few months now (maybe even longer) that almost every single time I order Uber I get drivers cancelling for no reason, either right away or sometimes after a few minutes, this happens several times and it results with me having to wait 10-20 min to get picked up. My main reasons for ordering Uber is because I’m either running late for something, terrible weather condition or I’m just exhausted which having to wait that long to get in your taxi can be really frustrating. I don’t understand if we as clients get charged a fee why don’t drivers get some sort of repercussions for cancelling as well, or maybe fix the app so a client doesn’t get several cancellations in a row. Another issue that this causes is that sometimes when it’s busy you get a fee rate but then after your driver cancels and you try to rebook I realise there’s a surcharge or surcharge increases which is really unfair you get one estimate and they keep increasing because your drivers are cancelling, so not only do you have to wait but you’re also getting charged extra.
I’ve been taking black cabs instead of Uber now and probably will continue to do so until those issues have been fixed.

Abysmal support when there is a problem

 – 
J d Wilson
 – 
2019-10-18
The ability to get help when there is a problem is outrageous.
It is difficult to begin with to find help options that aren’t generic articles. Then when you can write to someone, the quality of service is deadly. I am, ludicrously, trying to tip a driver after a trip when the ‘pop up’ in app has disappeared. Not only does this appear to be impossible to do in app, via email or via web, I’ve asked for support and have had a couple of generic, bot written, emails telling me to add it in the app, via email, or via their site with no information on HOW to do this given the complete absence of these options is why I asked for support to begin with. I’ve shared endless screenshots of what I’ve got to outline the problem, and the support team have now begun marking my problem as ‘resolved’ without answering me to get it out of their queues presumably. Hilariously this always pops up with an ask to ‘rate my support experience’ which when I click on it leads to the messages and a pop up box asking whether I still need help on this issue or something else - not really a rating.
Tearing my hair out - this shouldn’t be rocket science!!

Uber driver

 – 
V.V.Learning
 – 
2019-09-02
My wife and I were in Lille France for the great Braderie antiques fair 30th of August to 1st September we couldn’t take our Motorhome because there was height restrictions on car park barriers so we decided to use Uber who we always use all over Europe and have never had a problem with except yesterday Sunday 1st sept our driver bidal picked us up at a campsite at Aubers about 30 kilometres from the Antiques fair we paid asking price and he said he would come back for us because it was a nightmare with cancelled buses etc, we agreed a price of 30 euros and arranged a place to be picked up and contacted him for 45 minutes telling him we were waiting outside Novotel hotel and he just didn’t reply with one text message or did he answer his phone no matter how many times we tried he just stranded us there after 50 minutes we had to walk about a mile to the metro get a long tram ride to Saint Philibert then phone for another Uber car which came swiftly the drivers name was Honourae who was great and understanding. It took us nearly two hours to get back to base where we missed a dinner engagement. We think Uber should vet there drivers a bit better. We also think Bidal realised he wasn’t going to make enough money with what we agreed on so he couldn’t be bothered. Thanks Bidal you ruined the start of our holiday.
VV

Recent changes make it worse!

 – 
BlooWoo
 – 
2019-06-24
I noticed a couple of changes throughout the first half of the year that make the service significantly worse - for ones the algorithm that used to connect the customer to the driver has changed and now seems to be based on a matching process no longer driven by proximity. I assume this is driven by the wish to guarantee a certain number of jobs throughout the day to drivers, but this certainly happens at the expense of customers (and drivers alike) as I had more cancellations now from drivers where it would be inconvenient to drive into my direction.
Secondly the pre booking functions is gone, probably driven by the above change in job-distribution, significantly restrict the functionality of Uber's services.
Lastly, I no longer receive a notifications once the driver has arrived, making the 2 minutes waiting time a laugh (I still receive the first connection notification, confirmation of estimated arrival time, sometime (!) the 2 minute warning until arriving but no longer the "your driver has arrived" notification) - please fix this or people will almost certainly consider other services!

Disgusted

 – 
kalandkapndlflejqbzokanab
 – 
2019-06-22
Usually I love Uber but my experiences recently have changed my mind. I used Uber while on holiday in Albufeira and was pleasantly surprised at the low rates, little did I know the low price was paralleled with low customer service. I ordered an Uber after a night on the strip with my friend. She has cerebral palsy and has difficulty walking. All we did was get in the car and Manuel our driver shouted “get out!!”. I have never been so confused and apalled in my life. We are used to people being disrespectful towards us and making rude remarks but never have we ever been denied a service that we paid for. I asked him why he wanted us to leave and all he did was shout at us again and again telling us to get out. He drove us to the end of the strip and threatened to call the police if we did not get out of his car. I was fuming and told him to call the police as we had nothing wrong but we got out anyway to avoid further issues as he was being very demanding. Then to put the cherry on top he proceeds to drive as if we were on our trip and charged me €4.88! I was not aware that we had to pay for harassment. Maybe things are different in Portugal. I am trying to report the issue to Uber and am having great difficulty so have decided to leave a review and maybe that will get me my Euros back.

A. Gatta

 – 
a.gatta
 – 
2019-05-25
I was involved in an incident where I felt I had to leave the car before the journey started. As soon as I left the car I realised my bag was still inside. I went to open the car and the driver began to drive away. I said “I’ve left my bag” but the driver (having clearly heard this) continued to drive. I sprinted after the car for at least 100 metres in slow traffic. For the most part being right next to the driver. Shouting at the top of my voice “my bag” he just looked at me and drove away. At 4 am I was stranded with no wallet or house keys. I called Uber and after 2 hours of being on hold or cut off. I was finally told it was being treated as a lost item and the driver had 72 hours to return my belongings to an office where I will have to go to collect them. I was charged for the booking. I’m still currently without house keys, wallet and car keys and it seems Uber have very little sympathy in regards to the situation I am in because of one of their drivers. No one I speak to there after the barrage of phone calls I have made. Seems to actually care. They are just bumbling on about procedures and such. I am appalled at their reaction to such a serious incident. I hope people are aware that Uber will immediately try and cover themselves if a partner/driver’s behaviour results in loss or damage to their customers’ property.

Update

 – 
Neon-28
 – 
2019-05-20
I really wanted to like this app. I downloaded it on my Holidays (Spain). I booked the taxi to take us to Marbella. For what ever reason the taxi driver went the wrong way, even though the pick up point was clearly displayed. Next thing the taxi was cancelled.I booked another taxi and the same driver picked me up ten minutes later. The price quoted was £13. I clarified this with the driver to which he agreed. When I arrived at my destination I paid him cash, like you do with any other taxi, I even tipped him and gave him a good review. One hour later I received an email saying that 23 euro(20 euro fair plus 3 euros cancellation charge)had been deducted from my PayPal account. So what was a 13 euro fair turned into a 33 euro 5.6KM trip. It was probably my fault, but why is the app a mine field of hidden charges. Why did the driver lead me to believe I should pay by cash! I seriously felt like I’d been mugged. I sent a query and no one has gotten back to me. And to top it off the euro to GBP is lousy. I caught a bus back. Total fair 1 Euro 95 c. I’ll be deleted the app. Shame really it could have such potential.
Update: Uber have refunded me the fair. So I can’t really complain. I will give them another try:)

Shocking.

 – 
nzfbtbekxine
 – 
2019-05-19
I tried signing up to Uber, keeping in mind that I have never had an account with them, to find my details blocked from the app, Uber, which I though was very strange to find out my information was being used for an account I didn’t not know about or used. After contacting Uber’s help service via email, they responded in a different language asking me to translate my email into their language. Following that, I then asked for my information to be unlinked from the account that was in use (obviously for safety reasons) which took a total of 6 days. Then my number seemed to be blocked from Uber too, which I also had to ask to be unblocked so I could sign up to Uber, which took a total of four days. After unlinking and unblocking my details and information. To finally think I can successfully create an Uber account on the app, I was terribly wrong. After reading the terms and conditions and policies, which to add takes a very long time, was instructions state, so clicked the arrow below confirming that I agree with the terms&conditions etc. to find that it’s won’t even load onto the next stage of signing up. So in total it had taken me 11 days to not even fully be able to create and access an Uber riding account. I fully believe I have wasted time in trying and is not worth all of the hassle.

Estimated arrival time needs to improve!

 – 
AtmosDear
 – 
2019-04-19
So we’ve been using Uber a couple of times a day whilst on holiday in the US. Literally every single time the estimated car arrival time is out by a great deal. Just now when confirming a trip, we did so based on the 4 minute away estimation of the nearest car. We waited outside our hotel for more like 14 minutes before the car actually got there. First the time went up to 5 minutes then to 7 minutes, then it just stayed 6 minutes for a few minutes and slowly started going back down again (not in a real-time minute counter but Uber’s much slower minute counter). There wasn’t really much traffic on the street so I don’t understand how can the estimation be out by this much. I would much prefer to know the actual estimated arrival time as opposed to standing by the road like an idiot. I definitely would have dried my hair this morning if I knew about the extra 10 minutes wait time, instead I was standing on the windy roadside for quarter of an hour with my wet hair. And this was pretty much the same with each ride ordered I’ve the past 10 days. Anywhere between double to triple the amount of estimated car arrival time we had to wait, not cool. Please make your app more accurate. For now I’m going to switch to Lyft for the last 4 days if our trip and see if they do a better estimation job. It’s just a shame as otherwise Uber would be a service I’d use and recommend more...

Unfair App/Service

 – 
u.s.mk
 – 
2019-01-25
THIS HAPPENS TOO MANY TIMES! The last time I left Uber, it was for a whole year if not more. It’s not fair that when a driver can’t find you, or when a driver is late and you can’t wait anymore because you are standing in the rain and have to go, or Uber suddenly finds a driver 15-20mins later when you are already at your destination ( I could go on), that you cannot cancel a trip without being charged! Last time, my driver got lost and I was on the phone to him giving him directions, standing in heavy rain after I had to walk back to the pick up point, he got so rude and cancelled the trip and I’m the one that got charged! Today, Uber suddenly found a cab after I had already walked half way home in the rain! The. The driver couldn’t find me. When I was finally on this trip and got home, I was charged almost £10 for a less than 5minute drive without traffic! How is this fair? Besides being able to see, i know this because driving hone from work use to take me 5mins!
There has to be a way that everyone is held accountable for their own end of the problem. Do drivers get charged when they cancel? Because they do, a lot. I am so disappointed and so angry that I am very much considering going back to normal cabs. I have no patience for unfair systems and I believe I have been overcharged or charged for a service not used too many times!

Not always reliable. Where’s my refund?

 – 
74Vinnie
 – 
2018-12-01
The concept of not having to carry cash, updates re driver location and ability to see who your driver is and rate them is good. The location of the taxi is disputable and has often stated taxi is 5 minutes away and I’m still waiting 15 minutes later. Ordered a taxi to pick up from Birmingham Arcadian carpark. Said taxi was 2 minutes away. So walked from the restaurant to the location. By the time I arrived it stated taxi was 5 minutes away. Then a notification flashed on my screen that £4.25 had been taken from my account for cancelling the taxi. I DIDN'T CANCEL THE TAXI and was annoyed as you can imagine. So I was not happy that a cancellation fee was incorrectly taken. Went into the app to try and contact for a refund. The only option for a refund was for the money to be stored in my Uber account towards my next trip. I want the money back as it was taken when I didn’t cancel it. I drive and don’t use Uber very often now so the fact the money was not refunded to my card annoyed the hell out of me. I probably won’t use them again now. Or no doubt if I do, the money they claim is in my account won’t be put towards the trip. Sort it out UBER and charge accordingly. No number / email to contact anyone so it’s hard to to sort out any problems you encounter.

Cancellation land!

 – 
Damien.64
 – 
2018-10-28
If the App looks great and is easy to use, if the concept is great and the prices perfect (for usage in London mostly, even when prices are bumped up in high demand times), the App uses a lot of battery (I run an iPhone, with a new battery) when searching for a driver and it is not uncommon to have the drivers cancelling. This happened to my family, friends and me on many occasions, last night once again, few cancellations in a row, which can leave the person ordering in a very, very awkward position (as it happened many times to ladies family and friends, or me). This sounds like a small issue, yet, when you rely on a safe means of transport to get home and this happens, it is very enticing to go back to Black Cabs and Minicabs...
And if London’s Uber drivers I have encounters so far are always very polite, the cars clean and the service good (with a couple of exceptions over the years), Paris’s one has been a real disappointment (dirty cars, bad driving, no sense of the direction and knowledge of the city and sometimes not even the registered driver).
That point of multiple cancellations should really be reviewed, as it won’t be long before we shift to another service provider...

Meh

 – 
base0
 – 
2018-10-23
Booking a car is easy enough but the overall experience not so much. There is no way to contact the driver. The pricing structure lacks transparency and seems to be based on how much battery you have left on your phone and your handset make. Why give me a price range? I want a fixed price. Otherwise, I might as well book a mini cab or a normal taxi and not giving Uber a carte blanche charging me whatever they want.
Arriving at Manchester Terminal 2, the app told us to go to the short term parking on level 3. There is a level C but no level 3. The confusion led us to go back to the ground floor and asking staff before returning to level C.
Looking at the app map animation, I could see the driver driving around and around although, I was not able to contact him. The driver claimed he tried to contact me although my phone never rang. He apologetically explained that he had just dropped somebody off at the usual drop off point which was further down the road when he accepted our trip but claimed he struggled to find us. To pick up passengers from the short term parking, he had to pay £4 on leaving. This extra cost was understandably but annoyingly then added to our bill. Why could the app not inform me that I would save money by walking 50 meters and be picked up outside the parking house?

Never had a bad experience with Uber

 – 
david.cfc
 – 
2018-10-16
I have not used Uber extensively in London, but when I have used them, there has been no problem, I have never had to wait more than 5 minutes, and the cost is very reasonable. All the drivers have been very polite and friendly and we have had some really good conversations.
My last driver was really good because he got me to City Airport from Woolwich Arsenal, when I found out that the DLR line was closed at the weekend, and I was still able to catch my flight. If he hadn’t taken a sort cut to join the approach to the Blackwall Tunnel at the nearest point and we had queued on the approach road instead, we would never have made it in time.
He was from Nigeria, but had lived in London for many years. It helped that I had visited Nigeria many times on business, so we had plenty to talk about, but all of the drivers I have used have been equally interesting to talk to. It helps to pass the time and get me to my destination on time!

Uber cancellation system is a rip-off

 – 
Angelfish1949
 – 
2018-10-15
I was in a hurry because I was late. I ordered a car from uber because it estimated arrival in 3 minuets. After I ordered the estimate change to 8 minutes; then 15 minutes. I was around the corner outside a mini cab firm called south west cars . The controller told me a car would be available in 5 minutes but I thought uber would be more reliable. When the estimated time of arrival changed to 15 minutes. I cancelled the car from uber. I got a message from the driver who said too far. I texted back and said I couldn’t wait. I took the mimi cab and got to the appointment on time.
Then I got the nasty uber special. It chargers me £6 for letting me down. This is the fourth time uber has done it to me. The other times are even more ridiculous. On one occasion the uber car stopped across the road, facing the wrong direction. After a few minutes I went across the road and ask if the car was for me. The driver said it was but it had been cancelled and refused to take me. I had to order another car and of course I got the uber rip off as usual. The good news is that uber has so far refunded the cancellation charge but it is so time consuming, stressful and avoidable.

Shocking customer service 👎🏾👎🏾

 – 
nki8
 – 
2018-09-10
I am in complete shock how Uber is allowed to operate. The majority of drivers are extremely rude and have a serious problem if you ask them politely to follow your route! 😱. I have had a driver throw me out of his car for asking him to use my shirt cut. But most disgusting and disturbing is that a Uber I was riding in crashed into another car and I suffered back injury. When I let Uber know about the accident they were extremely unsympathetic, unapologetic and suggested that I made it up! They don’t have care in the world for their customers they do not give them the benefit of the doubt. They are only loyal to their drivers!! I don’t know why as the Calibre of people they have working for them is atrocious!! Not to mention I had a driver keep my mobile number and text me the next day asking me out- disgusting and a violation of my privacy!! Now randomly they have told me they are permanently deactivating my account. It is extremely frustrating as I have asked someone to call me to discuss why this is and they have completely ignored me!! Uber is a joke chant believe it!!!!

AVOID AVOID AVOID!

 – 
Meg894
 – 
2018-08-11
***EDIT*** Uber have replied to this review stating that they wish to look further into my issue and to send them a note using their online form so that they can "connect" with me. At this point, I have already sent 5 emails to Uber and not one person (assuming there are actual humans that work there 🙄) is interested in having a conversation with me. So, no Uber, I will not be sending you anything more. The ball is in your court so I would suggest reviewing your customer care policies because you have lost an awful lot of customers judging by recent reviews.
Avoid using Uber!! I have been an extremely loyal customer for around 4 years and my account has recently been permanently disabled due to a false accusation made by a driver. I have tried to discuss with Uber and they don't want to know. Their "customer service" is absolutely horrendous - all automated emails and no humans to speak to. I have been subjected to several awful experiences at the hands of their drivers which have included an assault and holding me against my will. Uber are a bunch of crooks and have no idea how to run a company.

😡🤯

 – 
Chy77
 – 
2018-08-07
I really really wish that I didn’t have to use this company. The app itself is so inaccurate, the pick up points are off, the waiting and can arrival times are off and it seems to allow drivers to accept a new fare before finishing the one they’re on without letting the customer know so the map just shows the cab stationary or spinning around and the arrival time keeps jumping around. I’m not sure what kind of checks they do on their drivers but they need more. We’ve had racist drivers, rude drivers, drivers that try to go in the wrong direction in order to ramp up the fare. Drivers have cancelled jobs because they didn’t want to transport bags or whatever we’ve been carrying or didn’t want to find a way around road works. 9/10 of the drivers don’t turn into cul de sacs or side roads and I regularly have to walk at least 2 mins to get to the Uber car and when you’re older or have any mobility issues this is not easy. Whenever I’ve tried to contact help they are less then helpful and only seem to supply scripted responses... “we’re sorry this happened” “your feedback is important to us” and on the odd occasion they might refund a fare but nothing seems to change.

Generally good

 – 
OJAM555
 – 
2018-06-07
The app is generally good, but there seem to be 2 problems.
The worst of these is that very often a driver seems to be allowed to accept a job whilst on the way somewhere else - and somewhere further away, not on the way towards me. And even though UBER knows this, they keep it a secret from us users so we don’t have the necessary info to decide whether to accept this situation. Let me clarify. I open the app and I see drivers very close, presumably they are available, right, or why else show me. The driver that accepts might be 3 minutes away, but then he is 4 minutes away, and then I watch as he drives further and further away. The point is that now if I cancel, I will get charged! This cannot be the best way to do this! If UBER had told me that this driver has not made his drop off yet, I could have chosen whether to accept or not. But they don’t seem to like me choosing.
Also, the pickup points are always at least 20-30 metres away from where I am, but sometimes more, so when I try to change the pickup point, it tells me that it is outside the area! And I have not taken a single step since switching on the app! So do I cancel? Or do I walk?

The cleaning fee charge - Proof tab

 – 
Lola91400
 – 
2018-06-06
Uber need to put in place a better system to prove when someone is causing damage during a journey. I had a bitter experience when I realised that I was charged £80 for someone’s misbehaviour resulting in paying the cleaning fee. There is no step for users to access before getting charged - to prove that this incidence was not caused during your ride. The problem is any drivers can report an incident by taking a picture and Uber will of course charge user straight away but without verifying whether the incident happened in your ride OR IN THE RIDE NEXT AFTER (Which was my case). Should there be cameras in the cars then? Or should user of Uber App take a picture after each ride to dispute the false accusation? How frustrating now trying to resolve that problem through the app on “help” tab which can take up to days before a problem can be resolved. In the app, Uber won’t hesitate to show us the facts: images of the damage which was vomit all over the place. How nice to see someone else intoxication when again this was not caused in your ride. Why cannot we have a message inbox involving both the driver and a third party from Uber to resolve an issue quicker. Until now this problem is still not resolved and I have pay for someone misconduct.

Uber London is terrible, beyond belief!

 – 
SBpi
 – 
2018-04-16
I didn't think I'd see this day with such an appalling service. There are few drivers who are honest and turn up on time. The rest of them are a bunch of crooks!
I ordered one car this morning at 6:55 am to go to work. The car arrived at 7. I dropped my bag in the back of the car, I sat down only to be told that the ride is cancelled and that I would have to get another car. No apology just the cheek to charge me £6.00 cancellation fee when Claudiu was the one cancelling.
I have now requested a refund but obviously uber app doesn't have any option to contact them or raise a concern or anything like that. I would boycott this company as they clearly are operating like cowboys in Lala land! Apparently the charge will be given as credit. Nothing is on the credit side. I will have to contact my bank to get the refund instead.
Avoid at all costs. Check your bank to make sure the charge from the app matches the on in your bank account as you will be surprised you are being charged more!
Stay away from this company if you have a choice!!!!

Uber’s gotten a whole lot worse

 – 
ElloisJones
 – 
2018-02-18
*EDIT* It’s nice to know that Uber like to regurgitate its replies as a ‘one size fits all’ response. However, it doesn’t detract from the fact that we had a deeply horrible experience. As someone travelling home alone, I found my driver to be aggressive and intimidating. I can give you his details, Uber, but it’s made nervous about using your service again. Couple that with the fact you can’t get one. So it’s almost a loose- loose situation that I don’t want to find myself in. I use a black cab app now, it was such a personable and safe experience. Nuff said.
********************************
It’s weird, since the whole ‘getting rid of Uber’ thing in London, then the subsequent reversal of plans, Uber’s massively gone down in terms of service/price/time efficiency. Everyone I know is saying it. I ordered an Uber X this evening and waited 20mins, 5 different drivers popped up. Then nobody ever turned up. It never used to be like that. I hate to say it- black cabs are safer, more reliable, quicker and are THE SAME PRICE. Sorry, not hard to argue. Also, the last two times I’ve been in an Uber, the guys been nasty and weird. It’s a shame because there are a lot of hard working Uber drivers out there. Still, wouldn’t use anymore. I don’t trust it and it’s takes way too long to use.

Can’t cope with tunnels

 – 
ehricardo
 – 
2018-01-13
I use Uber quite a lot and the service is fine, but it seems to really struggle generating an accurate fare when the journey involves going through a tunnel. When it loses GPS signal, rather than assuming that your journey will simply continue along the road you were previously on like any normal in-car satnav device until it picks up a signal again, it seems to fall back on using cell tower data to work out where you are. This results in wildly inaccurate charges as the vehicle track that comes through with the receipt shows you made a sudden jump to somewhere several miles away from where you actually travelled, went round in bizarrely shaped circles etc.
After a bit of back and forth with Uber customer services they’ll manually adjust this to remove the excess “distance” you get charged, but really it shouldn’t be happening in the first place - but as of 2018 this glitch still exists in the pricing algorithm.

Your driver awaits you

 – 
S5XEE
 – 
2017-11-24
I have been using Uber for three years now, my son works in the city of London and had been raving about the service delivered by Uber drivers for quite a while. I used a local firm but every time I booked in advance the cab would come late or not at all, so I decided to try an Uber car. The service since I started using Uber has been first class and it is so easy to book a car and I have been in a variety of cars, all have been first rate, five star service throughout and the prices are very reasonable. Oh I forgot to mention, I am a wheelchair use having lost my leg in 2014, Uber can provide special vehicles for wheelchair customers but I have never found the need to use them, I can get myself into the front of all the vehicles generally used by Uber
and once the drivers understand how my wheelchair fold up it’s minutes before we are on our way.
Uber really is fantastic, a welcome
addition to London’s transport system. Why don’t YOU give them a go.

Great idea poor execution

 – 
Spike1467
 – 
2017-10-02
I'm currently in Vietnam for a few months and was advised to get uber or grab taxi for local transport, I thought uber being the most familiar that I would use it. In practice the app for me is terrible, it asks repeatedly for me to verify my phone number and once the app is open the page to verify my phone number never appears, plus it rejects my card method of payment. Customer services say this is my bank not authorising international transactions but grab taxi works just fine, and also has the option to pay a certain amount of money in exchange for credits so your rides are already paid for in one go until you top your credits up again. So it's not my bank that's the problem, it's uber. Everyone around me, at least, finds uber frustrating and expensive compared to fares on grab taxi which I only learned existed a few days ago, but is far better than uber and does exactly the same thing just in a more efficient and user friendly manner. My first ride with uber worked fine as I paid cash, but now it wants me to verify cards that I don't even want to pay with for security reasons and won't even accept the card details and simply says "invalid" (nothing more because that would be too useful...) even if I wanted to use uber I can't, so if anyone has any issues I recommend grab, it's exactly the same service and works more smoothly (for me at least)

At times frustrating.

 – 
MarcusJamesHardman
 – 
2017-09-11
Uber at times can be amazing as it's a cheap reliable way to travel. Have taken probably hundreds of uber trips now however, recently there has been an issue for me as it seems that there is a constant surcharge every time I want to go anywhere making my journey way to expensive. For example getting to work used to cost £6 now it says surcharge £15-18 because it's popular but that could be a Monday night at 10pm I doubt it's that popular. It's actually become cheaper to just hail a black cab or use conventional taxi firms which is a shame because I really did like using uber before. As well as this I've had a few drivers say it's been hard to find me as when you select where your location is and put the pin down it doesn't matter where you put it on a street the address is always the same just a generic house number e.g. 12 for every house on the street.
If uber could sort the pricing problem I would highly recommend them but unfortunately charging almost 3x the usual price has just completely eliminated them as an option for me anymore. A cap on surcharge pricing would be a helpful solution.