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The Customer Experience Podcast

The Customer Experience Podcast

BombBomb
Date de sortie : 2023-08-29
© Copyright BombBomb
The Customer Experience Podcast - QR Code
LibreNew
265 épisodes
Audio
Écouter sur Apple Podcasts
LibreNew
265 épisodes
Audio
Écouter sur Apple Podcasts
Date de sortie : 2023-08-29
© Copyright BombBomb
L’épisode le plus récent
264. Personalizing the Path to Homeownership w/ Brian Vieaux

264. Personalizing the Path to Homeownership w/ Brian Vieaux

How do we become trusted advisors to people who aren’t quite ready to buy, borrow, or transact? Professionals in these spaces are often looking to remove the human with apps, tools and bots, but is that the pathway to a positive and productive CX?...
Durée : 50:48
Lecture
How do we become trusted advisors to people who aren’t quite ready to buy, borrow, or transact? Professionals in these spaces are often looking to remove the human with apps, tools and bots, but is that the pathway to a positive and productive CX?
In this episode we dive into the world of data sharing, consumer control, and the future of the mortgage industry. We’re joined by Brian Vieaux, President and COO at FinLocker, a company that challenges and enables banks, credit unions, and mortgage lenders to re-imagine customer relationships and to provide personalized financial solutions and experiences. Their solution: a mortgage readiness set of tools.
Join us as we discuss:What it really means to be a B2B2C companyHow FinLocker’s technology is revolutionizing the mortgage process, empowering consumers and loan officers alikeWhy the local loan officer is still the hero in the mortgage industry
More information about Brian Vieaux and today’s topics:LinkedIn Profile: https://www.linkedin.com/in/brianvieauxcmb/ Company Website: https://finlocker.com/ Other Relevant Links: FinTalk Newsletter; FinTech Fridays on LinkedIn; Andria Thomas on LinkedIn, Sandro DiNello on LinkedIn, Steve and Rocky’s (Brentwood Grille)
Id. d’épisode : 1000626055282
GUID : https://api.spreaker.com/episode/56482283
Date de publication : 29/8/2023 à 10:00:03

Description

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

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