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OPEX - Where is your customer Service going Wrong? When was the last time you experienced excellent customer service? In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer. In my...
Durée : 16:20
When was the last time you experienced excellent customer service?
In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer.
In my research, I stumbled upon a Forbes article that was released in December 2022, discussing 10 Customer Service Predictions for 2023
Join me as I delve in to the changes many industries are discovering for their customer experience & how to ensure your business is on the correct side of these changes.
Links
Article - Ten Customer Service And CX Predictions For 2023 (Part One) (forbes.com)
Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
GUID : 5281d033-53c3-4642-bd29-9936ba82358a
Date de publication : 26/1/2023 à 07:30:00
