An interview with Amanda Redhead of AER Consulting. Here she talks to us about leading the complaints department of a large telco through an outcome-focused transformation. She tells us about her drivers, the approach she took, the multi-faceted changes required and the links with the rest of the business. As always, she signs off with a few key takeaways. A must for anyone who handles complaints within their organisation

Id. d’épisode : 1000472441412

GUID : https://service-transformation.podomatic.com/entry/2020-04-23T09_23_41-07_00

Date de publication : 23/4/2020 à 18:23:41