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CX In The Wild

CX In The Wild

Date de sortie : 2023-09-25
© 2023 CX In The Wild
CX In The Wild - QR Code
51 épisodes
Audio
Écouter sur Apple Podcasts
51 épisodes
Audio
Écouter sur Apple Podcasts
Date de sortie : 2023-09-25
© 2023 CX In The Wild
L’épisode le plus récent
How is AI reshaping support roles and the customer support industry?

How is AI reshaping support roles and the customer support industry?

Durée : 23:09
In this episode, I had the pleasure of sitting down with Krishna Raj Raja, the CEO of SupportLogic, a true pioneer in the realm of AI-driven customer support. What makes Krishna's journey so captivating is his evolution from an operating system engineer to the visionary founder of SupportLogic. His story revolves around the remarkable transformation of support operations, shifting the focus from being a mere cost center to a dynamic revenue-generating hub.
We delved into the fascinating capabilities of SupportLogic, particularly its knack for predicting and averting support ticket escalations by meticulously analyzing the data within these tickets, identifying emerging trends, and proactively addressing issues. Krishna also shared valuable insights drawn from an impressive list of clients, which includes heavyweights like Salesforce and Gainsight.
If you're curious about the future of customer support and the vast untapped potential of AI, you won't want to miss this enlightening discussion. Join us as we take a deep dive into the world of SupportLogic and the transformative power of AI in customer care.
Id. d’épisode : 1000629078641
GUID : Buzzsprout-13655212
Date de publication : 25/9/2023 à 14:00:00

Description

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."

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