This weekly (Fridays) series of messages is based on Multi-View Incorporated’s work with over 1,300 organizations, extracting 989 data-elements with 922 cross-calculations over 27 years on a monthly basis. And then “systematizing” the operational “Best-Known Success Patterns” of the 90th percentile. Our intent is to get beyond the “brag and the boast,” and simply share insights from our experience, without manipulation or coercion to sell anything except helpful ideas. MVI has helped create World-Class organizations with some of the highest levels of Quality and Economics ever known and measured.

What is MVI in 177 Words…

Perhaps no other organization has meticulously considered and cared enough about the Customer and Client experience to break down and systematize everything from phone and visit interactions to physical products to the economics. MVI is perhaps best known for “the Model™” – an ultra-modern management approach that creates a high-quality, predictable experience that renders phenomenal Economic results as a natural bi-product of almost unbelievable Quality. After working with over 1,300 organizations, MVI starts with Benchmarking to gain professional perspective and guides an organization through the Model® with its establishment of 1) Clear, 2) Impressive and 3) Sustainable Standards. Then via Extraordinary People Development, an organization with near-flawless quality is created, where it can go days, sometimes weeks, and even “thousands of interactions” without a single complaint, service failure or documentation/process error. Economic results are often 200-400% above the average or median. Through the Model™, this “system” approach to management, all areas of an organization operate as an integrated, coherent whole and not as “silos” creating a System of Mutual Reliance like those found in Nature.