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Eric Waggoner, Director Total Rewards at GoHealth Urgent Care Summary
How do you modernize total rewards for a 6,500-person frontline healthcare workforce—without losing the human touch?
Eric Waggoner, Director of Total Rewards at GoHealth Urgent Care, shares how his team balances compliance, cost, and culture
Durée : 24:53
Summary
How do you modernize total rewards for a 6,500-person frontline healthcare workforce—without losing the human touch?
Eric Waggoner, Director of Total Rewards at GoHealth Urgent Care, shares how his team balances compliance, cost, and culture across 17 states and multiple health system joint ventures. With a career that began in sales redesigning commission plans, Eric brings a pragmatic lens to compensation, benefits, and financial well-being.
He explains how AI can supplement—not replace—HR teams, from speeding compensation cycles with tools like Better Comp to deflecting benefits FAQs during open enrollment. Eric also details how he educates employees on the full value of total rewards, tailors financial well-being by generation, and measures success beyond claims data.
Don’t miss his unexpected, high-impact benefit for frontline staff—3D custom insoles—and his take on pay equity guardrails and the rising pressure of prescription drug costs. The episode closes with a 30-day money experiment any listener can try.
Timestamps
[00:45] – Guest intro: From sales commissions to leading Total Rewards in healthcare
[01:57] – GoHealth at a glance: 17-state JV model and a 6,500-person frontline workforce
[03:05] – Early money lessons and first jobs—and how they shape empathy in pay and benefits
[06:47] – Where comp and benefits break down today: manual work, healthcare costs, and AI as a supplement
[09:02] – Tools in practice: Better Comp for compensation cycles and an AI benefits assistant for open enrollment
[11:09] – Teaching total rewards value: whole-person design, financial well-being, and generational needs
[16:08] – A small benefit with big impact: 3D custom insoles, MSK prevention, and cultural ROI
[20:28] – Pay equity readiness: fast-changing laws, annual audits, and transparent guardrails
[22:05] – The near-term trend to watch: managing rising RX costs
[23:27] – A 30-day experiment to boost your financial well-being: track every dollar
Takeaways
- Treat AI as a force multiplier: use it to automate FAQs and accelerate comp work while upskilling your team.
- Make total rewards visible: share annual total comp statements and explain employer-paid value clearly.
- Design for the whole person: integrate physical, emotional, and financial well-being across the career journey.
- Personalize financial education: meet generational needs with 401(k) basics, Roth options, and investing literacy.
- Pilot targeted frontline benefits: test high-utility perks like 3D custom insoles that reduce MSK strain and lift morale.
- Prepare for pay equity at scale: run annual pay audits with demographic cuts and document processes to meet evolving laws.
- Tackle RX spend proactively: explore plan design, vendor partnerships, and education to blunt near-term cost pressure.
Sponsor
Aura Finance helps you simplify compensation and benefits planning by bringing everything into one streamlined platform. No more juggling spreadsheets, disconnected tools, or manual calculations
Aura gives you a single place to design, compare, and communicate total rewards packages with confidence.
With AI-powered insights, it takes the guesswork and busywork out of comp decisions, helps you spot pay equity gaps early, and makes it easy to model scenarios that keep your teams engaged and your budgets on track.
See a demo at https://www.aurafinance.com/
GUID : 2c39d090-25bf-403c-9e7f-2dfe5a084596
Date de publication : 26/3/2026 à 08:00:00
